Customer service employee

Job description

Number of hours: 15 hours per week

As a customer service employee, you have an important role in the first experience our new customers have. You take care of the perfect customer experience, both administratively and by phone. In addition, you answer all questions of new and potential customers. To do so, you get into the thick of the matter and learn from the experiences of the colleagues around you.

The customer service employee's tasks include, among others:

• Answering questions from existing and potential customers by e-mail, chat and telephone.
• Administrative tasks such as making changes to the system and creating new accounts.
• Looking for ways to improve service and customer experience.
• Identifying and collaborating on product and process improvement from a customer perspective.
• Thinking about documentation (such as frequently asked questions) for the website.

What can you expect from us?

• A place in a passionate but sociable team.
• Cozy get-togethers and events are definitely part of it!
• Working from home.
• Decide yourself when you work.
• You will get all the opportunity to develop yourself, learn new things and grow with this company.